RETURN & EXCHANGE POLICY
We want you to be satisfied with your WEARLAB purchase. Read our fair exchange policy below.
We want you to be satisfied with your WEARLAB purchase. Our return and exchange policy is designed to keep the process fair for both customers and our brand.
1. Eligibility for Exchange
An exchange may be requested if:
- The product received is damaged or defective.
- The wrong product, size, or item was sent by WEARLAB.
- The product has a manufacturing or printing defect.
Timeframe Requirement
Exchange requests should be made within 7 days of receiving the order.
2. Product Condition Requirements
To qualify for an exchange:
- The product must be unused and unwashed.
- The product must be in its original condition.
- Original tags and packaging should be retained where applicable.
- The customer may be required to provide clear photographs or videos of the issue before the exchange is approved.
3. Size Exchanges & Customized Pieces
Size Exchanges
If you ordered the wrong size, WEARLAB may offer an exchange subject to product availability.
Customers may be responsible for the applicable return and reshipping costs for size-related exchanges.
Customized Products
Customized, personalized, printed, or embroidered products are not eligible for return or exchange due to change of mind, incorrect size selection, or personal preference, unless the item is defective or WEARLAB sent the wrong product.
4. Non-Returnable Conditions
Returns & Exchanges may NOT be accepted when:
- The product has been worn, washed, altered, or damaged by the customer.
- Tags have been removed where applicable.
- The product has been damaged due to improper washing or care.
- The request is made outside the applicable exchange period (after 7 days).
- The customer simply changes their mind after receiving the product.
5. How to Request an Exchange
Contact WEARLAB through our official customer support or WhatsApp channel with the following details:
- Order Number (e.g., #74)
- Customer Name
- Product Name and Size
- Reason for Exchange
- Clear Photos or Videos showing the issue
Our team will review the request and provide the next steps promptly.
Ready to initiate an exchange?
Send your Order ID and photo proof directly to our support team on WhatsApp.
Message Support on WhatsApp